Privacy Policy

Last updated: January 2025

LayerCraft ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account or place an order
  • Subscribe to our newsletter
  • Contact us through our website
  • Request a quote

This information may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed securely through Stripe)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and inquiries
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers, email service providers)
  • Legal Requirements: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Payment Security

All payment transactions are processed through Stripe, a secure payment gateway. We do not store your full credit card details on our servers. Stripe's privacy policy and security practices can be reviewed on their website.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Keep you logged in
  • Understand how you use our website
  • Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for accounting and legal compliance purposes.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with the relevant privacy authority

To exercise these rights, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.